Meet Your Genesis Provider On-Line

TeleHealth refers to the practice of caring for patients remotely when the provider and patient are not physically present with each other. Mobile tablets, phones and desktop devices enable your Genesis doctors to consult patients by using real-time HIPAA compliant and secure video-conferencing tools.  It can be used as an alternative to in-person care delivery within the Physician Office for the purposes of diagnosis, treatment, and care management.


Reduced wait times.  No transportation time or costs. Private and secure personalized care. TeleHealth Visits are safe, convenient, effective and our patients love it.

Simple and convenient to use

See your Physician, Nurse Practitioner or Physician Assistant from anywhere.  You just need to click on the emailed personalized room link to join them for a video call.

No downloads or accounts

There is no need to download software or create an account. Just use a browser on a computer or device with a camera and microphone.

Private and secure

All data is encrypted, your sessions are anonymous, and none of your information is stored. We adhere to HIPAA, PIPEDA, and GDPR data privacy requirements.

Frequently Asked Questions

Will a visit via telehealth be as effective as an in-person one?

We believe that it is important to let you know that not every situation is right for telemedicine. Be assured that we will only schedule remote visits for the right kinds of cases. If during the visit, we feel that we cannot treat you adequately via video, an in-person visit will be arranged. Remote visits have proven to be equally as effective as in-person visits for many health conditions. In fact, telehealth improves outcomes by making it easier for people to comply with follow-up recommendations and selfcare.

Telehealth can treat common conditions: Some of the most common conditions that are treated and diagnosed during an online visit include, but are not limited to: follow-up visits for established patients at home, in the personal care facility or nursing home, coronavirus concerns, coughs, sinus infections, UTIs, pink eye, flu, allergies, anxiety, depression, asthma, skin and rash conditions, medication management and hospital discharge follow-up.

Telehealth is not for emergencies: While telehealth can treat common conditions, it should not be a substitute for in-person care when it comes to serious or life-threatening conditions.  If you are experiencing severe symptoms or have a serious medical concern, it is important to go to the emergency room or call 911. 

Is my privacy protected?

Yes. We’ve carefully chosen a telehealth system that safeguards your personal information and meets the tough HIPAA regulations for data transmission and storage.

Can medications be prescribed during a telehealth visit?


What do I need to get ready for the visit?

Before a Video Visit, you will need:

  • A private, quiet place to discuss your symptoms
  • Your insurance information
  • A debit or credit card for your insurance co-pay

How much will it cost?

These appointments are typically covered by your regular health insurance. That means that you’ll be charged the same co-pay as an in-person visit. If you do not have insurance, we can talk about a self-pay option.

How do I schedule a visit?

Just contact our office exactly like you would for an in-person visit and let us know you would like to see your provider via video.

Do I need to sign up for an account?  

No, as a patient you do not need to create an account with us to see your provider. You will check in and your provider will start the call when they are ready.

What hardware and software do I need?

You will need an iPhone, iPad, other mobile tablet or Android mobile device with a cellular or internet connection. You can also use a personal computer if it has a camera and a microphone.

Contact your Physician’s Office directly for additional information.